If you encountered a problem signing in, following the procedures below might help you determine the common causes and solve it.


Are you a new user?

If you haven't opened an account at AB Capital Securities, Inc. (ABCSI), you won't be able to sign in. To gain access to the Online Trading Facility and to get real-time, online information on the Philippine stock market, what you need to do is to register with ABCSI, one of the Philippine's leading stockbrokerage firms. Read through our Step-by-Step Guide to get help on how to start up an account, or you may go straight to Open an Account and just fill in the necessary information.


Have you sent your application and funds but have not received any response from us?

After you send in your forms and funds, please wait for an e-mail confirmation from us that your account has been approved and activated. You won't be able to log in until we have activated your account.

Processing your application will take us between 4-5 business days from the time we receive your complete documents. If you don't hear from us by then, please notify us immediately.


Did you forget your password?

If you don't remember your password or your password is not working for some reason, just go to the Forgot Password-Personal or Forgot Password-Business sections of this site and fill in the required information.

Answering a series of challenge questions will enable us to send your password to you. For security reasons, please understand that we cannot retrieve your password for you without verifying your identity with challenge questions that correspond to your account. Provided the information you supply is correct, we will retrieve your password and e-mail it to you.


Every time you log in, do you get the error message "Failed Login".

You must have entered a wrong username or password.  Passwords and usernames are case-sensitive, so remember which letters you capitalized.  Please check to make sure that you entered your password using the correct lower- and upper-case letters or keys. Try keying in your username and password again and see if that allows you access to your account.


Do you get the error message "Warning.  ABCapitalOnline.com is protected by international laws and treaties."

You have not typed our complete web site address.  When typing our web site address on the address field of your browser, please type our complete web site address which is www.abcapitalonline.com.  Please do not forget to include "www." before our domain name "abcapitalonline.com".


Do you get the error message "The session has expired.  Please re-login."

You must have a personal firewall program installed in your computer like Norton Security System or McAfee Internet Security.  Please configure your firewall to allow our web site to pass through.  Here's how to configure a Norton Security System software:
 

a)	Open your firewall program.
b)	Click the PRIVACY CONTROL, then click the CONFIGURE button.
c)	Click the ADVANCE button.
d)	Click the ADD SITE button.
e)	On the NEW SITE/DOMAIN field, type our website address, which is www.abcapitalonline.com and then click the OK button.
f)	On the left side of the WEB CONTENTS OPTIONS, click our website.
g)	On the right side under the GLOBAL SETTINGS tab, UNCHECK all 5 USE DEFAULT SETTINGS boxes.
h)	Click the PERMIT for all 5 radio buttons.
i)	Click the OK button.
Finally, clear your browser's cache (temporary internet files).  Here's how to clear your browser's cache in Internet Explorer:
a)	Open Internet Explorer (IE) browser.
b)	Click the Tools menu at the top of your browser, and select "Internet Options".
c)	Click the General tab at the top of the dialog box.
d)	Click Delete Files button under Temporary Internet Files.
e)	Select "Delete All Offline Content" by checking the box.
f)	Click the OK button.

If you are still having trouble signing in, do contact us or e-mail us. We'll be happy to help.

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