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Can I place an order after official trading hours?
ABCSI's Online Trading Facility allows you to place your orders at any time of the day or any day of the week, even beyond trading hours. However, orders placed beyond the official trading hours or on a non-trading day will be placed on queue for posting on the succeeding trading day.
How will I know when my account is ready for trading?
We will notify you through telephone or email of the approval of your application. You may then log in using the user ID and password combination that you supplied and which was accepted by the system during the registration process.
How do I know if my order was received?
After you have placed and confirmed your order by clicking the "Submit" button, the "View Order" page will initially show the message "On Queue" in the remarks column. This means that your order is being transmitted to ABCSI. You will know that your order has been received by ABCSI once the remarks column shows that your order has either been posted, done, rejected, or cancelled. To check the change in the status of your order, you need to check on the "Update" button on the "View Order" page.
Under what circumstances or situations will my order be rejected?
Your order may be rejected when any of these events happen: a) No available or insufficient funds in your online trading account. If you do not have available or sufficient funds to buy a stock, the "View Balances" page displays the message: "Rejected: Cannot Exceed Limit". In this case, you may re-enter your buy order for an amount covered by your available funds or fund your account by making additional deposits or selling stocks in your online trading account. If you sell stocks in your account, the proceeds of the done sale will be credited immediately to your online trading account and will be available for your buying transaction. b) No stock or insufficient number of shares in your online trading account. If you are selling stocks that you do not have or are selling more shares than what you have in your account, the "View Balances" page displays the message: "Rejected: No Stock Position". Short-selling is not allowed. This may also occur if you have an outstanding sell order which you have not cancelled and you have posted a new sell order at a different price. c) Placing an order after the market closes, but during the Run-off Period (between 12:00 noon and 12:10 pm) at a price other than the closing price of that issue for that day. Orders entered/submitted during the "Run-Off Period" should be at the closing prices of the stock. Otherwise, the "View Balances" page displays the message: "Rejected: Invalid Price: Must Be At Closing Price". d) Placing an order that is not in the prescribed board lot. The PSE requires that shares be traded in fixed minimum number of shares called "board lots" depending on the stock price range (SEE TABLE). If an order is placed for a stock that is not in the prescribed board lot, the "View Balances" page displays the message: "Rejected: Odd/Mixed Lot Orders Not Allowed". e) Placing an order at a price that is not at the correct "price tick or fluctuation". Depending on the stock price range, prices may change only in fixed steps called price ticks or price fluctuations. Orders therefore, must be at prices that are in the multiples or price fluctuations of the stock (SEE TABLE). Otherwise, the "View Balances" page displays the message: "Rejected: Invalid Price Fluctuation". f) Placing an order at a price that is above the ceiling for a particular stock for that day. The PSE sets a "price ceiling" for each stock everyday which is not more than 50% above the last traded price of the stock prior to the current trading day. If an order is entered at a price above the price ceiling for that stock, the "View Balances" page displays the message: "Rejected: Invalid Price. Must Not Exceed Ceiling Price". g) Placing an order at a price that is below the floor price for a particular stock for that day. The PSE sets a "floor price" for each stock everyday which is not more than 40% below the last traded price of the stock prior to the current trading day. If an order is entered at a price below the floor price for that stock, the "View Balances" age displays the message: "Rejected: Invalid price. Must Not Be Below Floor Price". h) Canceling an order during the Pre-Open Period. Orders cannot be cancelled during the Pre-Open Period (between 9:00 am to 9:30 am). If cancellation is entered during the Pre-Open Period, the "View Balances" page displays the message: "Rejected: Cancellation Not Allowed During Pre-Open Period".
Is my order executed immediately?
Orders entered electronically are usually posted quickly. However, several factors may affect the execution of your orders: (1) Delays may occur due to market volatility and high trading volumes. This can result in trade executions at prices significantly different from the quoted price of the stock at the time the order was entered. (2) Speed of trade executions may also depend on the Internet Service Provider (ISP). Online investors must be aware that ABCSI's Internet service is provided by a third party ISP. Given this, ABCSI may not have control over the Internet speed for the transmission of orders. However, it is assured that reasonable care and diligence has been taken by ABCSI in choosing its ISP. (3) Timing in execution of orders may also be affected by market volume, order queues at the PSE, possible delays in order transmissions by your broker, and other systems issues.
How do I track an order that I placed?
Once an order has been submitted and received, its status can be viewed in the "View Orders" page. A message will appear on your screen advising you of the status of your order. Your account records will also be updated accordingly.
Can I place an order through email?
No, you cannot place your order through email. For security reasons, your order can be placed through our Online Trading Facility only. This facility is secure and can only be accessed using a valid username and password known only to you.
If I don't have access to my pc, how can I place my orders or get quotes?
You cannot place orders through our brokers since your online trading account is secured by a password known only to you. Therefore, our brokers cannot access your account to process the transaction. However, you can get quotes from our brokers over the telephone.
Can I cancel an order?
Yes, you can place a cancel order anytime provided that the order has not been executed or matched. However, you cannot cancel an order during the pre-open period from 9:00 am to 9:30 am on trading days. See also Trading Hours.
Can I enter limit orders?
Yes you can enter limit orders. The limit on a buying order is the highest price one is willing to pay and the limit on a selling order is the lowest price one is willing to accept. If the order is not matched or done during the trading session for that day, it will be voided by the system for that day.
Is there a limit to the amount that I can trade?
Yes, for both buy and sell orders. For buy orders, your limit will be the amount available in your account balance for buying. For sell orders, you can only sell stocks available in your portfolio.
What is the maximum trading amount per transaction?
The maximum trading amount per transaction is equal to your Cash balance.
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